Our commitment to fair and transparent refunds.

The Nipurno Free plan is available indefinitely at no cost and requires no credit card. No charges are made and therefore no refunds are applicable for Free plan users.

You may request a full refund within 7 days of the original subscription charge if you are not satisfied with the service. Refund requests submitted after 7 days of the charge date will not be eligible, except where required by applicable consumer protection law in your jurisdiction.

Refunds are not issued for:

• Partial months or years remaining after cancellation
• Charges older than 7 days (unless required by law)
• Accounts suspended for violation of our Terms of Service
• Annual plan renewals where the renewal reminder was sent and no cancellation was made before the renewal date

To request a refund, email us at contact us within 7 days of the charge with:

• Your registered email address
• The date and amount of the charge
• A brief reason for the request

We aim to respond to all refund requests within 2 business days.

All payments are processed by Paddle (paddle.com), our authorised payment provider and Merchant of Record. Approved refunds are issued back to the original payment method and typically appear within 5–10 business days, depending on your bank or card provider. Nipurno does not store your card details.

You may cancel your subscription at any time from Account → Settings → Subscription. On cancellation, your paid plan remains active until the end of the current billing period. You will not be charged again after cancellation. Cancellation alone does not trigger a refund — a separate refund request is required within the 7-day window.

If you downgrade from a paid plan to the Free plan mid-cycle, you retain access to your paid features until the end of the billing period. No credit or refund is issued for the remaining days.

Nothing in this policy limits your statutory rights under applicable consumer protection legislation. If you are located in the EU, UK, or another jurisdiction with mandatory refund rights, those rights take precedence over the terms above.

For any questions about this policy, contact us at contact us.